At DraughtEx we really do care about your comments. After every purchase we send out a questionnaire for our customers to fill in and then review the results in a weekly customer care meeting. Unlike most companies we get back to our customers with any changes that we plan to make as a result of the comments left.
One example of our actions relates to the DraughtEx applicator. A customer commented that the applicator was not very strong or easy to use and gave suggestions as to how we could improve it. We subsequently drew up plans for a new design and arranged for a prototype to be made.
The sample model of the applicator was then sent to us and we are now waiting for our first shipment of the new design applicators that will make the installation of DraughtEx even easier.
It is amazing how much cold air can blow even through the smallest gaps and chill the whole house.
Until now we were only able to address gaps with a width of 2-12mm. Customers with smaller gaps found it difficult to apply our current sealant diameters and as a result we received some emails asking for a smaller version of DraughtEx.
In our Customer Care Meeting we reviewed these emails and decided to offer a new product for very small gaps as well as our other two existing diameters.
This week we have finally received samples for the thinner version of DraughtEx. After our quality check was completed we placed an order with our UK manufacturer.
The new Draughtex will be suitable for very small gaps up to 3mm width, ensuring that all floorboards can be treated with this amazing draught excluder regardless of gap width. Like the standard version, it will be supplied in 40m rolls.
If you would like to be informed when the thin version goes live, please send your contact details to the following email address: email@example.com
You may have found Draughtex while searching for a solution to stop cold draughts through your floorboard gaps, to get rid of cold feet and to reduce your heating bill. We say Draughtex is the perfect solution to this old problem, but who guarantees you that it really works? Is it as good as stated on our website?
We believe in our product and our sales have exceeded all expectations since Draughtex was launched in March this year.
However, to give you a bit more security we have collated some of the customer feedback we received. Should you still have questions after reading these customer comments, please do not hesitate to contact our customer care team.
19 July 2010
Can’t think of anything you could do better. Want to applaud you for the foresight of selling a small sample. We weren’t sure about it and ordered the sample, now see how good it is and will be ordering enough for two bedrooms shortly. Great product!!
17 July 2010
I’m very impressed with the results, as are family and friends. It really gives a lift in defining the floor boards and the effect is much more “finished off” which is a real bonus as I was looking for draft proofing as the first priority without expecting the look to be so good. We put a big rug in front of the fire place but have since taken it up again as the floor looks so good. Great product – reasonably priced given the savings I expect it will make to the heating bills. Thanks very much – I’d be very interested to hear if you have any other products in the pipeline
02 July 2010
Very happy with the product for ease of application and results. Would recommend to others.
01 July 2010
I used Draughtex to fill gaps in my floorboards and found the finish. far superior to filling the gaps with bits of wood and sanding down. I was amazed how I could stretch it to almost breaking point to fit into the smallest gap. Draughtex gives a dark finish between the gaps and looks great on my 1930’s pine floorboards.I am very very pleased with the finish and will recommend Draughtex to all. When I first tried a sample I found the instructions vague regarding fitting between very small gaps and was about to abandon and try something else, but all other products seemed like they would not stand the test of time.I tried again and found if I really stretched hard enough it would fit into almost any gap. Maybe your website should show a video explaining how to fit into the smallest gap.
Reply: A video that explains the application process to our customers will very soon be launched on our website.
Draughtex, the simple solution to draughty floors. www.draughtex.co.uk
Freephone: 0800 088 7311