At DraughtEx we really do care about your comments. After every purchase we send out a questionnaire for our customers to fill in and then review the results in a weekly customer care meeting. Unlike most companies we get back to our customers with any changes that we plan to make as a result of the comments left.
One example of our actions relates to the DraughtEx applicator. A customer commented that the applicator was not very strong or easy to use and gave suggestions as to how we could improve it. We subsequently drew up plans for a new design and arranged for a prototype to be made.
The sample model of the applicator was then sent to us and we are now waiting for our first shipment of the new design applicators that will make the installation of DraughtEx even easier.