Terms & Conditions

General

DraughtEx is dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at: support@safelincs.co.uk

The Terms and Conditions of DraughtEx do not affect your statutory rights.

Making a purchase is easy. Just browse our web site, choose the amount of rolls that you wish to buy either by making your own calculations, or by using our handy calculator on the order page and click order now, where you can pay online with credit card.

Alternatively you can send us a written order together with a cheque.

If you pay with credit card, we will ask you for the credit card holder's address and you will be given the opportunity to state your delivery address if it is different to the card holder's address. You then continue to a secure page, where we will ask you for your credit card details. These details will only be known to the merchant bank handling the payment. After completing this section, you will be sent a confirmation of order.

We accept most major credit cards (Visa, Mastercard, Switch, Delta, JCB, American Express).

You may send your credit card information also via phone or fax.

Shipping And Packaging

We deliver free of charge to the UK and Northern Ireland. We usually ship the first working day following the order. Lighter parcels up to 1kg are sent with Royal Mail. Heavier shipments are sent with overnight transport. Please note that after your order has been dispatched, you will receive a text message from our mother company Safelincs stating that your goods have left our warehouse. Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you add special delivery instructions, as for example 'please leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request. If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.

Security

Your credit card transactions are handled by SagePay, one of the market leaders in secure online transactions. The transfer of the purchase details from the retailer's site to SagePay are encapsulated using SagePay's own encrypted and digitally-signed protocol. Any communication between the shopper and SagePay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions.

Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

If you have any questions regarding security, please email us at support@safelincs.co.uk

Tax Charges

Our prices include UK VAT of 17.5% (VAT no GB827 6397 88).

Guarantee and Warranty

DraughtEx is guaranteed to be free from manufacuring defects for a period of 5 years. If you have any questions regarding the warranty, please do not hesitate to contact us at support@safelincs.co.uk

Cancellation of order

You can cancel your order from the moment you order up to 30 days following the day you receive your goods. We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. You need to return the goods (used and unused) at your cost to us within the 30 days cancellation period. Should the goods not be returned to us within this cancellation period, we will collect the goods and deduct the direct costs of this return from your refund. Any returns within the UK must be directed to:-

The Energy Project (Safelincs Ltd)
Unit 1, Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS
United Kingdom

Should your goods arrive damaged, please notify us as soon as possible.

Unused Rolls of DraughtEx

If you have any unused rolls of DraughtEx when you have finished your project, you can return these to the following address :-

DraughtEx
The Energy Project
Unit 1, Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS

Please include a short note detailing your original invoice number, and we will send a cheque to cover the amount less postage.

To qualify for this, you must have an original invoice or order number, and the rolls must be in an unused condition and suitable for resale.

Complaints Procedure

Should you have any complaints, please let us know by e-mailing us at support@safelincs.co.uk and we will do our best to help you.

Your complaint will be treated confidential. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.